TFC 2000 for Windows interfaces with the NORTEL PBX traffic port via RS-232. The information is processed by the TFC 2000 , which outputs the Network Report , Trunk Usage Report , Customer Console Measurements Report and Individual Console Measurements Report . TFC 2000 describes traffic details for each customer group, trunk usage and examines the treatment of calls in customer queues; speed of response, number of call delayed, number of calls abandoned, average wait time of delayed calls, and average wait of abandoned calls.

TFC 2000, a Y2K compliant product, is a technologically advanced, proven and reliable computerized software that captures on-line or off-line data directly from a PBX system or a file. TFC 2000 utilizes the latest RDBMS technology and is carefully designed to contain all the functionality that you will ever want for a traffic analysis tool. Performance, data security, network compatibility together with a comprehensive array of easy-to-use reports will certainly make TFC 2000 one of the best products on the market.

Multi-language capability is one of the important features in TFC 2000. User can switch between languages with only a mouse click, providing system portability across different countries.